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Technology and Design

Software developers and testers, help desk and support specialists, network and systems administrators, data analysts and data scientists, security analysts, web developers, drafters and product designers, and everyone who builds and runs the systems the rest of us use

Kwame runs the help desk for a regional chain of auto parts stores. When the company added a chatbot that answers routine questions and resets passwords, the help desk went from four people to two.

Kwame is one of the two. Every Monday he asks the company's approved AI assistant to group the week's tickets by cause. Last month it noticed that card readers at three stores dropped offline every Tuesday morning, a pattern buried across forty tickets. Kwame moved the update that caused it, wrote an article so the chatbot could answer the question next time, and walked the store managers through the fix. He decides what changes on the company's systems and who gets access to what, and his input now carries weight with the IT director whenever the company weighs new software.

Kwame is a composite, built from how help desks at midsize companies work. This page is a short version of the field chapter in the free book.

What is changing

The U.S. Bureau of Labor Statistics projects computer and information technology jobs as a group to grow faster than average from 2025 to 2035. Within that group, routine work is shrinking: computer programmers are projected to decline 7% and computer support specialists 3%. Software developers are projected to grow 10%, information security analysts 21% and data scientists 35%.

The engineering work itself is moving. Writing code from scratch matters less, and connecting AI into the way a company works matters more: linking AI agents to the systems a company already runs, redesigning the workflow so AI handles the routine steps and people handle the exceptions, and building it to grow without breaking.

What AI changes, and what stays yours

RoleWhat AI changesWhat stays yours
Software developerFirst drafts of code, tests, documentation, explaining old codeThe design, the review, what goes into production and why
Quality assurance analyst or testerTest cases, test data, bug report drafts, running routine testsJudging what matters to users, finding the bug nobody thought to test for
Help desk or support specialistPassword resets, routine questions, ticket sorting, knowledge articlesThe hard problem, the frustrated user, spotting the pattern behind the tickets
Network or systems administratorLog reviews, scripts, change plans, status reportsEvery change to live systems, access decisions, the call during an outage
Data analyst or data scientistCleaning data, first-pass analysis, charts, queriesAsking the right question, judging what the numbers mean, telling the story honestly
Information security analystSorting alerts, summarizing threats, drafting reportsDeciding what is a real attack, the response, the escalation
Web developerPage layouts, code, testing across devices, accessibility checksWhat the client needs, the quality of the finished site
Drafter or product designerDrawing revisions, design variations, documentationFit, function, safety and the client's intent

Writing routine code from a clear specification, answering password and printer tickets, building simple websites by hand, redrawing the same part with small changes and writing first-draft documentation are shrinking quickly. Move toward the work around them: understanding what users need, reviewing and testing what AI writes, keeping systems safe and running, and explaining technology to the people who use it. Become the person who teaches the chatbot and reviews the AI's code, as Kwame did.

The Decision Line

AI can write the code, the script and the change plan. A person decides what goes into production, who gets access to which systems, what data is collected and kept, and how to respond when something goes wrong, because those decisions carry the company's security and its customers' trust. Passwords, keys and customer data never go into a tool your employer has not approved.

Before a change to a live system, ask your AI assistant to list everything the change could affect, the steps to undo it and the questions a careful reviewer would ask. You still approve the change, with the risks laid out in front of you.

Try a request for your role

Pick the role closest to yours. Copy the request into any AI assistant you are allowed to use, fill in the parts in brackets with your own material, and leave out anything private.

Code, credentials, logs and customer data go only into tools your employer has approved. Check every fact, number and date before you use the answer. Steps that put things on your calendar may need a paid plan or a linked calendar; if you do not have one, add them yourself from the list. The check-in line keeps you in control: Before you start, ask me any questions you have. Then tell me in a few lines how you plan to do this, and wait for my OK.

Where this work can grow

For most people in technology, the clearest step is to take on the review, testing and teaching that AI tools now need, in the job you already have. Beyond that, three directions are growing fast.

Information security analyst

Projected to grow 21% from 2025 to 2035. It suits help desk staff and system administrators who already know how systems fail and how people get fooled.

Data analyst and data scientist

Data scientists are projected to grow 35%. Analysts who can ask good questions of data, and explain the answers in plain words, are needed in every field.

AI integration, automation and quality

Companies need engineers who can connect AI agents to the systems they already run, and people who can test what the agents produce and watch for when something goes wrong. These roles go by many titles and have no single job count yet, so build toward them while you earn.

Sources

  • U.S. Bureau of Labor Statistics, Computer and Information Technology Occupations: bls.gov
  • U.S. Bureau of Labor Statistics, Computer Programmers: bls.gov
  • U.S. Bureau of Labor Statistics, Software Developers, Quality Assurance Analysts, and Testers: bls.gov
  • U.S. Bureau of Labor Statistics, Computer Support Specialists: bls.gov
  • U.S. Bureau of Labor Statistics, Information Security Analysts: bls.gov
  • U.S. Bureau of Labor Statistics, Data Scientists: bls.gov
  • Stack Overflow, 2025 Developer Survey, AI section: survey.stackoverflow.co